Return Policy

Every RockHoops Collectibles order should feel considered from the first look to the final delivery. If something does not seem right, contact us so we can review the details carefully and help determine the appropriate next step.

This page describes our current return-request framework. Final eligibility is determined after we review the order, item, condition, and any product-specific terms that apply to the purchase.

Please contact us to request a return within 14 days of delivery. Requests received after that window may be harder to review, especially for collectible products whose condition or market context can change quickly.

A request within 14 days does not by itself approve a return or refund. We will confirm whether the item is eligible and provide any return instructions before you send anything back.

Unless a product page states otherwise, eligible return requests generally involve unopened, factory-sealed items in the same condition in which they were delivered. The item, seals, packaging, inserts, and any included components should remain complete and free from new damage, wear, or alteration.

Please protect the item and its packaging while it is in your care. Packaging condition can be particularly important for premium sealed collectibles and may affect whether a return can be accepted.

Opened products, products with broken seals, or items with packaging damage may not be eligible for a standard return. We may need additional information and photos to understand the item before we can review the request.

Promotional items, free items, bundles, limited releases, and items marked final sale may be excluded from returns or subject to different terms. Where a product page, listing, or checkout disclosure provides different return terms, those specific terms control.

Do not send an item back before contacting RockHoops Collectibles. Include your order number, the item you would like us to review, and a short explanation of the request. We will let you know what information or next step is needed.

Returns sent without prior contact, or sent to an address not provided by our team, may be delayed or may not be eligible for review.

If we authorize a return, we will inspect the item after it arrives. We will then review the item against the order and the return details before determining whether a refund, store credit, or another resolution is appropriate.

When a refund is approved, timing depends on the checkout platform and the original payment method. We will communicate the outcome of our review; a return request does not guarantee a refund.

Original shipping charges are generally not part of a standard return resolution. Return-shipping arrangements, if applicable, are reviewed with the order and return request rather than assumed in advance.

If we confirm that an item arrived damaged or that we sent the wrong item, we will review the shipping-related details as part of that resolution.

If an item arrives damaged, incorrect, or materially different from the item confirmed in your order, contact us as soon as possible. Please include your order number, a description of the issue, and clear photos of the shipping box, packaging, and item when relevant.

Keep all packaging and do not discard the item while we review the matter. Photos and packaging details help us understand what happened and determine the appropriate path forward.

If you need to cancel an order, contact us promptly. We will review whether the order is still eligible for cancellation, but we cannot promise a cancellation once an order has entered processing or shipped.

For more detail on order handling, shipping, and product availability, please review our Terms & Conditions and Shipping Policy alongside this page.